Customers who are interested or tired of the same product can instantly swap to a new product variant. A leading cause of subscription fatigue - totally mitigated.
E-COMMERCE, SUPPORT CHANNELS, BUSINESS APPS
Developed by: AE Studio
Support Email: firstname.lastname@example.org
ElectricSMS is a service designed to improve customer's experience managing their online subscriptions by engaging users with transactional SMS. The app removes the need entirely for first response time and dramatically increases the efficiency of customer support teams as well as enables brands to engage with their customers via SMS.
Gorgias & ElectricSMS
Enabling the integration allows ElectricSMS to create SMS tickets inside Gorgias when a customer messages the service a keyword that is not understood or when a customer asks to end their subscription. If the store has the Gorgias integration implemented, when support agents respond to the ticket in the Gorgias interface, the responses will be sent out to the customer via Email with the entire context of the SMS dialogue.
Popular Use Cases
Instant Product Swaps
Seamless Order Skipping
Customers typically opt to cancel their subscriptions during travel time or when they're over-stocked. ElectricSMS makes skipping upcoming order easier than ever.
Leverage the engagement rates of SMS to win-back customers who request to cancel their subscription. ElectricSMS provides smart alternative options to users to reduce your churn rate.
Comprehensive Analytics Dashboard
Know exactly what your customers interact with your brand and track how many customer service requests were automated.
Text to Order
Onboard new customers through an efficient conversation flow to purchase a product from your store. Immediately enroll them into our system for future order updates.
Helpful Order Reminders
No more surprise charges. The service sends an automated message to customers who's upcoming payment charge will occur in the next 3 days.
... And More
Customers can update their order quantity, billing info, shipping info, next charge date. They can also manage multiple subscriptions and re-activate at any time.